Delivery & Return Policy

Delivery is available within the Hong Kong SAR only. We do not ship overseas.

Orders of HK$1,500 or more include free Hong Kong delivery.

Orders below HK$1,500 carry a delivery fee of HK$150, shown in your cart and at checkout before you pay.

Outlying Islands: the minimum order for delivery is HK$3,000. Orders below HK$3,000 to the Outlying Islands carry a delivery fee of HK$250. Premises without practicable vehicle or lift access may be unavailable for delivery or may attract an additional charge, advised before dispatch after we review your order.

Prices shown on the site exclude delivery unless stated otherwise.

Silva arranges delivery of every order. The merchant or private collector who holds the wine may pack and dispatch it on Silva's behalf, directly from their cellar to your door.

Dispatch begins once your payment has been received. Dispatch is within 5 business days of a completed, paid sale. Delivery times are estimates and are not guaranteed.

Deliveries may be suspended or rescheduled while Typhoon Signal No. 8 or above or a Black Rainstorm Warning is in force, or in other severe weather or unsafe conditions.

Please give a complete and accurate delivery address at checkout, and make sure a person aged 18 or over is available to receive the wine. Proof of age may be requested on delivery.

If a delivery cannot be completed because the address was incomplete or nobody eligible was available at the agreed time, a further delivery fee may be charged for each later attempt.

Check the delivery before you sign for it: confirm the wines and quantities are correct and look for any visible damage, breakage or missing items. Note any issue with the delivery person before accepting, and tell us at sales@silvawines.com. Visible issues reported after signing may be declined.

The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to us at the time of delivery, otherwise we shall have the discretion to refuse your claim after delivery.

Any wine or Champagne over 10 years old shall not be refunded in any event.

It is the receiver's responsibility to check the condition of any goods received including glassware and accessories, at the time of delivery.

Return is only available when valid original receipt is provided.

No cancellation/refund policy for any orders once confirmed.

In the event that you would like to claim a refund or return, please email us at sales@silvawines.com within 7 days from the date of delivery.

For anything about a delivery, email sales@silvawines.com with your order number.